Terms & Conditions — Fractional IT LLC

Effective August 26, 2026

These terms govern IT consulting and support services provided by Fractional IT LLC ("we," "us") to our clients ("you"). A signed proposal, sales order, or engagement letter may supplement these terms; where they conflict, the signed document controls.

1. Services

We provide IT direction, consulting, support, and related professional services on a time-and-materials basis at the rates stated in your sales order or proposal, unless a fixed fee or retainer is agreed in writing. We perform services with professional skill and care on a best-efforts basis; technology outcomes depend on factors outside any consultant's control, and no specific result is guaranteed unless stated in writing.

2. Invoicing & payment

Invoices are due within 15 days of the invoice date unless your engagement states otherwise. Accepted payment methods and remittance details appear on each invoice. Amounts more than 15 days past due may accrue a late charge of 1.5% per month (or the maximum permitted by law, if lower), and we may suspend services on accounts more than 30 days past due after notice to you. You are responsible for any taxes on the services other than taxes on our income.

3. Client responsibilities

You will provide timely access to the systems, information, and personnel reasonably needed to perform the services, and you confirm you have the right to authorize our access to the systems you ask us to work on.

4. Confidentiality & data

Each party will protect the other's confidential information with at least reasonable care and use it only for the engagement. Your data remains yours. We access client systems and data only as needed to perform the services, and we do not sell client information. See our Privacy Policy.

5. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, consequential, or punitive damages, or for lost profits, revenue, or data. Our total aggregate liability arising out of the services is limited to the fees you paid us for the services giving rise to the claim in the three (3) months preceding the event. Nothing in these terms limits liability that cannot be limited by law.

6. Independent contractor

We are an independent contractor. Nothing in an engagement creates an employment, partnership, or agency relationship.

7. Term & termination

Either party may end an ongoing engagement with 30 days' written notice. You remain responsible for fees for services performed through the effective end date. Sections 2, 4, 5, and 8 survive termination.

8. Governing law & disputes

These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law rules. The parties will first attempt in good faith to resolve any dispute informally.

9. Contact

Fractional IT LLC — support@fractionalitllc.com — 267-395-5933 — www.fractionalitllc.com